Hello Farmer is a mobile application developed and operated by Genesys Consulting Firm ("we", "us", "our"). This Privacy Policy explains what personal information we collect when you use the Hello Farmer app, how we use it, and the choices you have regarding your information.
By registering for or using Hello Farmer, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the application.
We collect the following categories of information when you register and use Hello Farmer:
| Category | Specific data | Why it is collected |
|---|---|---|
| Identity | Full name, gender, date of birth | To create and manage your farmer profile |
| Contact | Phone number, email address | Account access, support, and notifications |
| Location | GPS coordinates (latitude and longitude), district, region, community | To provide localised weather data and farm insights |
| Farm data | Farm name, size, crop types, planting and harvest dates, land size per crop, anticipated harvest volumes | To display your active season dashboard and track farm progress |
| Livestock data | Livestock type and count, fish pond details | To display your livestock enterprise summary |
| Financial | Mobile money number, preferred network, bank name, account number | To support payment and transaction features |
| Photos | Profile photo, identity document photo, farm photo | Profile verification and identity confirmation |
| Device | Device type, operating system version | To ensure the app functions correctly on your device |
We do not collect any information beyond what is described above. We do not track you across other apps or websites.
We use the information we collect for the following purposes:
We do not use your information for advertising, sell it to third parties, or use it for any purpose beyond operating and improving the Hello Farmer service.
We do not sell, rent, or trade your personal information. We share limited data only where necessary to operate the service:
Your farm data — crop details, harvest dates, livestock counts, and financial information — is never shared with any third party for any purpose.
Your data is stored on secure servers managed by Genesys Consulting Firm. We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:
Certain data — such as your name, farm location, and crop details — is cached locally on your device for faster loading. This data is stored in the application's private storage, which is not accessible to other apps on your device.
No method of transmission over the internet or electronic storage is 100% secure. While we take all reasonable measures to protect your information, we cannot guarantee absolute security.
We retain your personal information for as long as your account is active or as needed to provide the service. If you request deletion of your account, we will delete your personal data within 30 days, except where we are required to retain it by law.
Anonymised and aggregated data, which cannot be used to identify you, may be retained for statistical analysis and service improvement.
You have the following rights regarding your personal information:
To exercise any of these rights, please contact us using the details in Section 9 below. We will respond within 30 days.
Hello Farmer is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the app or by updating the effective date at the top of this document. We encourage you to review this policy periodically.
Your continued use of Hello Farmer after any changes constitutes your acceptance of the revised policy.
If you have questions about this Privacy Policy, wish to exercise your data rights, or have a privacy concern, please contact us: